Refund & coverage policy

Every product page states its warranty. “Full coverage” lasts for the advertised subscription term. Limited coverage lasts for the number of days stated after delivery, and “no coverage” means there is no post-delivery replacement or refund after working access has been supplied, except where the law requires otherwise.

Within the stated warranty, contact us if the item was not delivered, was invalid when delivered, materially differed from its listing, or stopped working for a reason covered by the listing. We will verify the issue and normally repair access or provide a replacement first. If that cannot reasonably be done, we may refund the affected item.

A warranty does not cover problems caused by ignoring setup instructions, changing credentials or recovery details when prohibited, enabling unsupported security settings, exceeding device or user limits, violating the third-party provider's rules, sharing or reselling access, customer device or network incompatibility disclosed by the listing, or expiry of the stated warranty.

Email support@wepayless.com with your order number, a clear description, and supporting screenshots. Do not expose passwords or private recovery codes. Claims must be opened within the product's warranty period, and you must allow reasonable time for diagnosis.

Approved refunds are sent to the original payment route where reasonably possible. Processing time depends on the bank or payment platform. Network fees, exchange-rate changes, or third-party charges outside WePayLess's control may affect a crypto or cross-currency return.

Because digital items may be sourced or delivered immediately after approval, an order cannot normally be cancelled once fulfilment begins. If WePayLess cannot fulfil an approved order, we will offer an alternative or refund it. This policy does not limit mandatory rights available under applicable consumer law.